Laura’s Insights ITIC Blog

One Hour of Downtime Costs > $100K For 95% of Enterprises

Over 95% of large enterprises with more than 1000 employees say that on average, a single hour of downtime per year costs their company over $100,000, over 50% say the cost exceeds $300,000 and one in 10 indicate hourly downtime costs their firms $1 million or more annually.

Moreover, for a select three percent of organizations, whose businesses are based on high level data transactions, like banks and stock exchanges, online retail sales or even utility firms, losses may be calculated in millions of dollars per minute.

Those are the results of ITIC’s 2013-2014 Technology Trends and Deployment Survey, an independent Web-based survey which polled over 600 organizations in May/June 2013. All categories of businesses were represented in the survey respondent pool: 37% were small/midsized (SMB) firms with up to 200 users; 28% came from the small/midsized (SME) enterprise sector with 201 to 1,000 users and 35% were large enterprises with over 1,000 users. …

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nCrypted Cloud secures, stores BYOD, Cloud-based Information

Cloud computing and Bring Your Own Device (BYOD) are inarguably two of the hottest trends in high tech today. These enabling technologies increase productivity but they also present corporations and consumers with significant security, privacy and manageability challenges.

A new software service from nCrypted Cloud, a Boston-based startup, secures and encrypts cloud-based data in a straightforward, easy-to-use and affordable manner.

nCrypted Cloud encrypts data from recognized cloud services like Dropbox, Google Drive and Microsoft’s SkyDrive. nCrypted Cloud comes in three versions: a basic Consumer version which is free; a Consumer Pro version and an Enterprise edition aimed at corporate users. …

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IBM Offers Rock Solid Reliability, Best in Class Server Performance

Big Blue Hardware is Rock Solid

IBM hardware retains its status as being best in class in terms of reliability, stability and performance and customer satisfaction. IBM’s System z mainframes recorded the least amount of downtime of any hardware platform. In the server hardware category systems with relatively small market shares, including Stratus Technologies ftServer 6300 and 4500 series and Fujitsu’s Primequest and Primergy Servers continue to score very high reliability.

Stratus Technologies of Maynard, MA offers Intel Xeon-based systems with mainframe-like fault tolerance and reliability with 99.999 % reliability. The Fujitsu Primergy and Fujitsu SPARC systems similarly deliver a high level of reliability and fault tolerance with 48% of reporting 99.999% or just over five minutes of per server/ per annum downtime due to unplanned outages.

The length and severity of Tier 1, Tier 2 and Tier 3 unplanned outages and the patching actions related to each correspond to specific line item capital expenditure (CAPEX) and operational expenditure (OPEX) costs for the business. Reliability, measured by downtime, can positively or negatively impact TCO and accelerate or delay ROI. …

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Human Error, IT Staff Shortages and Aging Hardware Undercut Reliability

To reiterate, ITIC’s fifth annual reliability survey results indicate that the inherent reliability and uptime of nearly all of the 14 major server hardware and 18 server operating system distributions continues to improve. But at the same time, user error is becoming more of a factor undercutting overall reliability.

This is based on technical advances in the underlying processor technology from companies like Intel Corp. and Advanced Micro Devices, memory and disk technology, as well as improvements to the core server hardware and server OSs that improve performance, scalability, security and the ability to support heavier workloads.

As organizations strive to accomplish more with fewer resources, IT departments must rely even more heavily on their vendors to deliver more reliable servers and server OS platforms and top notch technical support in the form of regular patches and documentation. …

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IBM Intros New Power Servers for SMBs, Enterprises

IBM’s latest generation of Power Systems introduced this week are all about “power,” emphasizing:

  • The power to support compute intensive workloads
  • The power to deliver business analytics
  • The power to drive business efficiencies through server consolidation
  • The power to conserve resources by consolidating floor space and lowering energy consumption
  • The power to cut costs by reducing the number of licensing core requirements
  • The power to leverage new product features and capabilities that simplify the IT experience

IBM’s new Power enterprise and entry servers also align with the company’s strategy to address organizations’ need to support compute-intensive workloads and more complex application environments, which include physical, virtual, cloud and mobile environments.

The new solutions – which support IBM’s AIX, and IBM i operating systems, as well as Red Hat Enterprise Linux and SuSE Linux Enterprise operating system environments – use the same underlying advanced processor technology that powers its Watson supercomputer, the system so famously displayed in 2011 when it trumped Jeopardy! grand champions during a nationally televised match. …

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Security is Imperative for BYOD, Mobile Deployments

Nearly two-thirds of businesses – 62% — now allow their end users to “bring their own devices (BYOD)” and use them as their corporate desktops or mobile devices to access organizational data including Email, applications and sensitive data. However, 71% of businesses that allow BYOD, have no specific policies and procedures in place to support BYOD deployment and ensure security.

That’s according to the latest independent joint survey conducted by ITIC and KnowBe4.com, a Clearwater, Florida company that specializes in security awareness training. The ITIC/KnowBe4.com survey, polled 550 companies worldwide in July and August. The survey survey found that only 13% of respondents said their firms have specific policies in place to deal with BYOD deployments, while another nine percent indicated they were in the process of developing BYOD procedures.

“These survey findings should act as a wake-up call to galvanize corporations into proactively managing and securing corporate data accessed by mobile BYOD devices before they suffer an expensive and potentially crippling loss or hack,” said ITIC principal analyst Laura DiDio. She continued, “Every firm regardless of size should conduct a risk assessment review and adopt strong security and management policies to deal with increasingly mobile BYOD deployments.” …

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Microsoft: Bullish or Bottoming Out? Part 2

According to some press and industry, you’d think that Microsoft was all but dead. Microsoft’s tactical and strategic technology and business missteps are well publicized and dissected ad infinitum. Less well documented are Microsoft’s strengths from both a consumer and enterprise perspective and there are plenty of those.

Microsoft Strengths

One of the most notable company wins in the past five years is the Xbox 360 and Kinect.

Xbox 360 and Kinect: Simply put, this is an unqualified success. The latest statistics released earlier this month by the NPD Group show that Microsoft has a 47% market share and sold 257,000 Xbox 360 units in the U.S. in June, besting its rivals the Sony PlayStation 3 and Nintendo Wii for the 18th consecutive month. But Microsoft and indeed all the hardware games vendors find their sales shrinking due to the sharp increase in the numbers of users playing games on their smart phones. In Microsoft’s 2012 third fiscal quarter ending in March, Xbox 360 sales dropped 33% to $584 million. The consumer space is notoriously fickle and games users are always looking for the next big thing. Microsoft’s ace in the hole is the Kinect motion-controller, which still has a lot of appeal. The company is banking on that as well as slew of new applications and functions like the Kinect PlayFit Dashboard which lets users track the number of calories they burn when they play Kinect games. …

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Microsoft: Bullish or Bottoming Out? Part 1

It’s been a busy summer for Microsoft and chief executive Steve Ballmer.

In recent weeks, the software giant; released customer previews and ship dates for the newest versions of its flagship Windows and Office products; purchased Yammer, a cloud-based enterprise social networking company; hosted its annual Worldwide Partners Conference (WPC) in Toronto, and; vocally signaled its intent to leave no stone unturned in competing head-on with rivals Apple and Google.

Sounds good, right? Unfortunately all of these positive moves are overshadowed by three things:

  • Microsoft reported the first quarterly loss in its 26 years of being traded as a public company. Slipping into the red for the first time in nearly three decades, Microsoft has reported a loss of $492 million in the June quarter. Most worrisome is the reason for the loss. Microsoft took a non-cash write-down of $6.2 billion related to non-performance of online advertising business and Internet services division, aQuantive, which Microsoft acquired in 2007. On a positive note, revenue for the fourth fiscal 2012 quarter rose four percent to $18.05 billion, compared to the $17.36 billion sales Microsoft posted in the same period a year ago.
  • A scathing profile, titled “Microsoft’s Lost Decade” in the current issue of Vanity Fair magazine by contributing Editor Kurt Eichenwald. In it, Eichenwald makes a case that Microsoft has spent the last ten years unsuccessfully dithering in several key market segments including smart phones, search engine, social networking, mobility and tablets, falling far behind competitors like Apple and Google.
  • Windows 8 is being dubbed as a “disaster” three months in some quarters before its scheduled October ship date.

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Facebook IPO Flops; Can it be Fixed?

The honeymoon is over for Facebook and Mark Zuckerberg. In fact, it ended before it began.

Facebook’s long-awaited and much hyped IPO is less than a week old and the blame game is on as the company has lost nearly 20% of its value since the initial offering.

After three days of trading Wall Street’s take on Facebook has gone from jubilant to jaundiced.

The stock ended its first full day of trading at $38.23 – essentially flat from its $38 opening price though it did manage to set an IPO record for the sheer volume of trades — 567 million shares on opening day last Friday. Investors hoped for a turnaround. That never materialized. On Monday, a selloff prompted the shares to fall by nearly 11%, ending at $34.03. The news worsened Tuesday. The stock sank another eight percent down trading in the $31 – $32 range. …

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IBM Powers Up New PowerLinux Products, Strategy

IBM this week unveiled its latest generation of industry standard Linux-only servers optimized for its Power architecture along with a new strategy targeting specific x86 applications and workloads.

IBM has been a longtime Linux proponent, supporting industry standard distributions like Red Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise – on its Power Systems line for the last 12 years. This week’s announcement reaffirms Big Blue’s commitment to Linux and broadens its scope with offerings designed to drive more growth for the Power platform in the lucrative x86 arena. IBM will fuel this growth via its mantra, “Tuned to the task,” which emphasizes delivering higher quality and superior economics than rivals.

According to Scott Handy, vice president of IBM’s PowerLinux Strategy and Business Development, “This is an extension to our overall Power strategy to address the Linux x86 space and drive more growth for our Power Systems servers.” …

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