In her 30+ years in the high technology industry as a reporter, industry analyst and consultant, Laura DiDio has amassed expertise in wide range of technology and business topics. Laura DiDio is a subject matter expert in semiconductors, server hardware infrastructure, software applications, networking, AI, security and cloud computing. Additionally, she tackles the issues that impact the health and economics of customer computing environments. These include server and application reliability, hourly cost of downtime, licensing and contract negotiation, compliance, patents, and theft of trade secrets.
Over the last decade, Laura DiDio has conducted independent surveys focusing on workplace sexual harassment, pay inequity, and doxxing.
Her research and articles on these topics are regularly published in many high-tech websites and publications. Here are links to some of these articles.
Review: Delivering Printed Receipts in the Digital Age
by Laura DiDio, Feb 03, 2026 - This portable printer can support healthcare professionals on the go.
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ITIC 2025 Hourly Cost of Downtime Survey Results
Small and medium-sized businesses (SMBs) are increasingly at risk from cybersecurity threats, with the financial implications of downtime reaching critical levels.
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Examining the Financial Impact of Downtime: Insights from the 2025 Calyptix/ITIC SMB Security Survey
Feb 10, 2025 - Small and medium-sized businesses (SMBs) are increasingly at risk from cybersecurity threats, with the financial implications of downtime reaching critical levels.
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How to Start Your Healthcare Organization’s Infrastructure Modernization Journey
by Laura DiDio, Jan 23, 2025 - Healthcare organizations are under pressure to ensure their infrastructures are modernized. Focus on these four areas for a clear path forward.
Server Reliability Survey: IBM, Lenovo, Cisco Top ITIC’s List
Nov 27, 2024 - Laura DiDio, principal analyst at Information Technology Intelligence Consulting Corp. (ITIC), lays out the results of the firm's 2024 poll
How to Personalize the Student Experience with Data and AI
by Laura DiDio, Sept 09, 2024 - Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff.
Agencies Need Metrics and Feedback to Personalize CX
by Laura DiDio, Sept 06, 2024 - The right customer experience platforms and services create tailored journeys for citizens and federal employees.
How to Personalize Customer Experience with Modern Tech
by Laura DiDio, Aug 21, 2024 - AI-powered contact centers deliver a personalized journey for consumers and employees.
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FBI Report: A Surge in Online Frauds and Business Threats
Mar 20, 2024 - On March 11, 2024 the FBI released its 2023 Internet Crime Complaint Center Annual Report[1] which revealed that in 2023 the bureau received over 880,000 complaints with potential losses exceeding $12.5 billion.
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ITIC 2024/2025 Hourly Cost of Downtime Survey Results
Know the true cost of downtime. Download our report to uncover key statistics every MSP should know to better protect their clients, reduce risk, and maximize business continuity. Get the insights you need—download now!
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Sexual Harassment, Gender Bias Against Women in STEM Remains Rife, Study Finds
By Laura DiDio, Nov 02, 2023 - Two-thirds of women STEM professionals surveyed report earning less than their male counterparts.
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New MacArthur Fellow Takes Aim at Online Harassment, Doxing
By Laura DiDio, Jan 21, 2020 - "I thought I was being pranked!" That was the initial reaction of lawyer and digital privacy expert Danielle Citron when informed she'd been named a 2019 MacArthur Foundation Fellow.
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Bias, Harassment Drive Women from STEM Jobs: Survey
By Laura DiDio, Oct 31, 2019 - Nearly half of women working in science, technology, engineering, and mathematics (STEM) professions who responded to a recent survey said they have experienced sexual harassment in the workplace; nearly two in 10 alleged the harassment rose to the level of sexual assault.
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A corporate guide to addressing IoT security concerns
Apr 23, 2018 - “In IoT ecosystems, where myriad device types, applications and people are linked via a variety of connectivity mechanisms, the attack vector or surface is potentially limitless,” says Laura DiDio, principal analyst at research and consulting firm ITIC.
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Paving the Way For Women, Minorities Into STEM
By Laura DiDio, Oct 19, 2017 - Maria Klawe, president of Harvey Mudd College (HMC) in Claremont, CA since 2006, has had a distinguished (40+ years) career as a computer science administrator and educator.
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‘master the Mainframe’ Contest Lures Next Generation to Big Iron
By Laura DiDio, Jan 15, 2014 - Don’t tell Miles Nosler, Patricio Reynaga, or Jovanna Marquez the mainframe is dead. They are among the 60,000 college and high school students who have participated in IBM’s "Master the Mainframe" coding contest, a competition that has ignited interest in "Big Iron" and created a burgeoning career path for a new generation of millennial students.
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Apple vs. Microsoft – But This Time in the Recession Ring
Feb 2, 2009 - The 2009 Global IT and Technology Trends Forecast survey done by ITIC’s principal, Laura DiDio, reported that “over two-thirds of the 700 survey respondents-68 percent-indicated they will allow their end users to deploy Macs as their corporate enterprise desktops in the next 12 months.”