Laura’s Insights ITIC Blog

High Tech R&D in the COVID-19 Era is Crucial

https://www.technewsworld.com/story/86977.html

Maintaining and increasing research and development (R&D) spending in the COVID-19 era is critical for high technology vendors to deliver new solutions and services, continue to innovate and position their businesses to rebound from the negative effects of the global pandemic.

The COVID-19 global pandemic has been disastrous for business around the globe. The nouvel Corona virus has disrupted and continues to upend every aspect of corporate and personal daily life. Analysts and financial advisors/investors concur that wherever possible vendors should continue to aggressively invest in R&D. That is: spend money to make money. …

High Tech R&D in the COVID-19 Era is Crucial Read More »

ITIC Editorial Calendar

March/April 2020: ITIC 2020 Global Server Hardware and Server OS Reliability Survey

Description: Reliability and uptime are absolutely essential. Over 80% of corporations now require a minimum of 99.99% availability and greater; and an increasing number of enterprises now demand five nines – 99.999% or higher reliability. But which platforms actually deliver? This survey polls businesses on the reliability, uptime and management issues involving the inherent reliability of 14 different server hardware platforms and server operating system. The survey polls corporations on the frequency, the duration and reasons associated with Tier 1, Tier 2 and Tier 3 outages that occur on their core server OS and server hardware platforms. The results of this independent, non-vendor sponsored survey will provide businesses with the information they need to determine the TCO and ROI of their individual environments. The survey will also enable the server OS and server hardware vendors to see how their products rate among global users ranging from SMBs with as few as 25 people to the largest global enterprises with 100,000+ end users.

The 2020 ITIC Global Reliability Survey has also been updated and expanded to include questions on:

  • Component level failure data comparisons between IBM Power Servers and Intel-based x86 servers such as Dell, HP, Huawei, Lenovo and Cisco.
  • Percentage of component level failure data comparisons by vendor according to age (e.g. new to three months; three to six months; six months to 1 year; 1 to 2 years; 2 to 3 years; 3 to 4 years; 4 to 5 years; over five years).
  • Which component parts fail and frequency of failure
  • A percentage breakout of server parts failures for parts such as hard disk drives(HDD), processors, memory, power components, fans, or other
  • Where available, how the component failed. For example: memory multi-bit errors, HDD read failures, processor L1/L2 cache errors, etc.

 

April/May: 2020 Hourly Cost of Downtime

 

Description: Downtime impacts every aspect of the business. It can disrupt operations and end user productivity, result in data losses and raise the risk of litigation. Downtime can also result in lost business and irreparably damage a company’s reputation. The cost of downtime continues to increase as do the business risks. ITIC’s 2019 Hourly Cost of Downtime survey found an 85 % majority of organizations now require a minimum of 99.99% availability. This is the equivalent of 52 minutes of unplanned outages related to downtime for mission critical systems and applications or just 4.33 minutes of unplanned monthly outage for servers, applications and networks. This survey will once again poll corporations on how much one hour of downtime costs their business – exclusive of litigation, civil or criminal penalties. ITIC will also interview customers and vendors across 10 key vertical markets including: Banking/Finance; Education; Government; Healthcare; Manufacturing; Retail; Transportation and Utilities. The Report will focus on the toll that downtime extracts on the business, its IT departments, its employees, its business partners, suppliers and its external customers. This report will also examine the remediation efforts involved in resuming full operations as well as the lingering or after-effects to the corporation’s reputation as the result of an unplanned outage.

 

May/June 2020: ITIC Sexual Harassment, Gender Bias and Pay Equity Survey

 

Description:  ITIC’s “Sexual Harassment, Gender Bias and Pay Equity Gap,” independent Web survey polled 1,500 women professionals worldwide across 47 different industries, with a special emphasis on STEM disciplines. The survey focuses on three key areas of workplace discrimination: Sexual Harassment, Gender Bias and Unequal Pay.

 

 

July/August: 2020 IoT Deployment and Usage Trends Survey and Report

 

Description: The Internet of Things (IoT) has been one of the hottest emerging technologies of the last several years. This ITIC Report will present the findings of an ITIC survey that polls corporations on the business and technical challenges as well as the costs associated with IoT deployments. This IoT Report will also examine the ever present security risks associated with interconnected environments and ecosystems. ITIC’s IoT 2020 Deployment and Usage Trends Survey will also query global businesses on a variety of crucial issues related to their current and planned Internet of Things (IoT) usage and deployments such as how  they are using IoT (e.g. on-premises versus Network Edge/Perimeter deployments); the chief benefits and biggest challenges and impediments to IoT upgrades.  Vendors profiled for this report will include: AT&T, Bosch, Cisco, Dell, Fujitsu, General Electric (GE), Google, Hitachi, Huawei, IBM, Intel, Microsoft, Particle, PTC, Qualcomm,  Samsung, SAP, Siemens and Verizon.

 

 

August: ITIC 2020-2021 Security Trends

 

Description: Security, security, security! Security impacts every aspect of computing and networking operations in the Digital Age. And it’s never been more crucial as businesses, schools, government workers and consumers are working at home amidst the ongoing Nouvel and damaging security hack impacting the lives of millions of consumers and corporations. This Report will utilize the latest ITIC independent survey data to provide an overview of the latest trends in computer security including the latest and most dangerous hacks and what corporations can do to defend their data assets. Among the topics covered:

 

  • Security threats in the age of COVID-19
  • The most prevalent type of security hacks
  • The percentage of corporations that experienced a security hack
  • The duration of the security hack
  • The severity of the security hack
  • The cost of the security hack
  • Monetary losses experienced due to security breaches
  • Lost, damaged, destroyed or stolen data due to a security breach
  • The percentage of time that corporations spend securing their networks and data assets
  • Specific security policies and procedures companies are implementing
  • The issues that pose the biggest threats/risks to corporate security

 

 

 

August/September: ITIC 2020 Global Server Hardware Server OS Reliability Survey Mid-Year Update

 

Description: This Report is the Mid-year update of ITIC’s Annual Global Server Hardware, Server OS Reliability Survey. Each year ITIC conducts a second survey of selected questions from its Annual Reliability poll. ITIC also conducts new interviews with C-level executives and Network administrators to get detailed insights on the reliability of their server hardware and operating system software as well as the technical service and support they receive from their respective vendors.  ITIC will also incorporate updated PowerPoint slides and statistics to accompany the report.

 

October/November: AI, Machine Learning and Data Analytics Market Outlook

Description: This Report will examine the pivotal role that AI, Machine Learning and IoT-enabled predictive and prescriptive Analytics plays in assisting businesses sort through the data deluge to make informed decisions and derive real business value from their applications. AI and Machine Learning take Data Analytics to new levels. They can help businesses identify new product opportunities and also uncover hidden risks. Machine intelligence is already built into predictive and prescriptive analytics tools, speeding insights and enabling the analysis of vast probabilities to determine an optimal course of action or the best set of options. Over time, more sophisticated forms of AI will find their way into analytics systems, further improving the speed and accuracy of decision-making. Rather than querying a system and waiting for a response, the trend has been toward interactivity using visual interfaces. In the near future, voice interfaces will become more common, enabling humans to carry on interactive conversations with digital assistants while watching the analytical results on a screen. Analytics makes businesses more efficient; it enables them to cut costs and lower ongoing operational expenditures. It also helps them respond more quickly and agilely to changing market conditions – making them more competitive and thus driving top line revenue in both the near term and long term strategic sales. Vendors Profiled: AppDynamics, BMC, Cisco, IBM, Microsoft, Oracle, SAP and SAS. It also discusses how non-traditional vendors in the carrier and networking segments e.g. Dell/EMC, GE, Google, Verizon and Vodafone have fully embraced AIOps and analytics via partnerships, acquisitions and Research and Development (R&D) initiatives and have moved into this space and challenged the traditional market leaders. And it will provide an overview of the latest Mergers and Acquisitions (M&A) and their impact on the Analytics industry.

 

December: ITIC 2021 Technology and Business Outlook

 

Description: This Report will be based on ITIC survey results that poll IT administrators and C-level executives on a variety of forward looking business and technology issues for the 2020 timeframe. Topics covered will include: Security, IT staffing and budgets; application and network infrastructure upgrades; hardware and software purchasing trends and cloud computing.

Survey Methodology

 

ITIC conducts independent Web-based surveys that contain multiple choice and essay questions. In order to ensure the highest degree of accuracy, we employ authentication and tracking mechanisms to prohibit tampering with the survey results and to prohibit multiple votes by the same party. ITIC conducts surveys with corporate enterprises in North America and in over 25 countries worldwide across a wide range of vertical markets. Respondents range from SMBs with 25 to 100 workers to the largest multinational enterprises with over 100,000 employees. Each Report also includes two dozen first person customer interviews and where applicable, vendor and reseller interviews. The titles of the survey respondents include:

 

  • Network administrators
  • VPs of IT
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Chief executive officers (CEOs)
  • Chief Information Security Officers (CISOs)
  • Chief Marketing Officers (CMOs)
  • Consultants
  • Application developers
  • Database Administrators
  • Telecom Manager
  • Software Developer
  • System Administrator
  • IT Architect
  • Physical Plant Facilities Manager
  • Operations Manager
  • Technical Lead
  • Cloud Managers/Specialists
  • IoT Manager
  • Server Hardware/Virtualization Manager

 

 

ITIC welcomes input and suggestion from its vendor and enterprise clients with respect to surveys, survey questions and topics for its Editorial Calendar. If there are any particular topics or questions in a specific survey that you’d like to see covered, please let us know and we will do our best to address it.

 

 

About Information Technology Intelligence Corporation (ITIC)

 

ITIC, founded in 2002, is a research and consulting firm based in suburban Boston. It provides primary research on a wide variety of technology topics for vendors and enterprises. ITIC’s mission is to provide its clients with tactical, practical and actionable advice and to help clients make sense of the technology and business events that influence and impact their infrastructures and IT budgets. ITIC can provide your firm with accurate, objective research on a wide variety of technology topics within the network infrastructure: application software, server hardware, networking, virtualization, cloud computing, Internet of Things (IoT) and Security (e.g. ransom ware, cyber heists, phishing scams, botnets etc.). ITIC also addresses the business issues that impact the various technologies and influence the corporate business purchasing decisions. These include topics such as licensing and contract negotiation; GDPR; Intellectual Property (IP); patents, outsourcing, third party technical support and upgrade/migration planning.

 

For more information visit ITIC’s website at: www.itic-corp.com.

 

To purchase or license ITIC Reports and Survey data contact: Fred Abbott

Email: fhabbott@valleyviewventures.com;

Valley View Ventures, Inc.

Phone: 978-254-1639

www.valleyviewventures.com

ITIC Editorial Calendar Read More »

ITIC 2020 Reliability Poll: IBM, Lenovo, HPE, Huawei Mission Critical Servers Deliver Highest Uptime, Availability

For the 12th straight year, IBM’s Z mainframe and Power Systems, achieved the highest server; server operating system reliability and server application availability rankings, along with Lenovo’s ThinkSystem servers which delivered the best uptime among all Intel x 86 servers for the last seven consecutive years, in ITIC’s 2020 Global Server Hardware and Server OS Reliability survey.
ITIC’s latest independent survey data finds that the most reliable mainstream server platforms – the IBM Power Systems, Lenovo ThinkSystem, Hewlett-Packard Enterprise (HPE) and Huawei KunLun deliver up to 26x more uptime and availability than the least dependable unbranded “White box” servers.

The superior uptime of the above top ranked mission critical hardware makes them up to 34x more economical and cost effective than the least stable White box servers.

High end mission critical servers from IBM and Lenovo both registered under two (2) minutes of per server, per annum unplanned downtime due to inherent flaws in the underlying hardware or component parts. Cisco, Hewlett-Packard Enterprise (HPE) and Huawei server platforms were close behind: each recorded approximately two minutes or a few seconds more downtime attributable to inherent issues with the hardware. Among mainstream servers, IBM POWER8 and POWER9, along with the Lenovo x86 ThinkSystem servers; the HPE Integrity Superdome X and Huawei’s mission critical KunLun servers continue to deliver the highest levels of reliability/uptime among 18 server platforms. (See Exhibit 1).

The least consistent hardware – unbranded White box servers – averaged 53 minutes of unplanned per server downtime due to problems or failures with the server or its components (e.g. hard drive, memory, cooling systems etc.). This represents an increase of four (4) minutes of downtime compared with ITIC’s 2019 Global Server Hardware, Server OS Mid-Year Update survey.
ITIC’s independent Web-based survey polled over 1,200 businesses worldwide from November 2019 through March 2020. The study compares and analyzes the reliability and availability of over one dozen mainstream server platforms and one dozen operating system (OS) distributions. To obtain the most accurate and unbiased results, ITIC accepts no vendor sponsorship.

IBM’s System Z server is in a class of its own. It maintained its best in class rating among all server platforms. An 83% majority of IBM respondent organizations said their firms achieved five and six nines – 99.999% and 99.9999% – or greater uptime. Nine-in-10 IBM Z customers reported that the mainframe recorded just 0.62 seconds of unplanned per server downtime each month and 7.44 seconds annually due to inherent flaws in the server hardware or its component parts. Less than one-half of one percent of IBM Z respondents said the mainframe experienced unplanned outages exceeding four (4) hours of annual downtime.

The economic annual downtime cost comparisons among the top performing and the least reliable server hardware platforms is staggering.

A single hour of downtime estimated at $300,000, equates to $4,998 per server/per minute.

According to that metric, organizations using the most reliable IBM POWER8 and POWER9; Lenovo x86-based ThinkSystem; HPE Integrity or Huawei KunLun servers that experienced just under or just over two (2) minutes would spend $9,996 in annual per server downtime costs due to inherent flaws in server hardware or component parts (See Table 2).

By contrast, corporations using Dell PowerEdge servers which experienced 26 minutes of per server/per minute downtime at the same $300,000 per hourly downtime rate potentially would rack up yearly outage costs of $130,026 for a single server.

Corporations deploying the least reliable unbranded White box servers that registered 53 minutes of per server, per minute downtime can expect to incur possible downtime losses of $264,894 specifically related to server hardware flaws and bugs in the OS and applications. The four additional minutes of downtime – from 49 minutes per server in ITIC’s 2019 poll, to 53 minutes of per server outage time in 2020, represents a cost increase of $19,992 compared with the White box server 2019 per server, per minute downtime price tag of $244,902.

Time is money.

The higher monetary costs associated with unbranded White box servers are not surprising. The unbranded White box servers frequently incorporate inexpensive components. And some businesses recklessly run unsupported or pirated versions of operating systems and applications. The aforementioned hourly downtime examples are for just one server. Downtime costs can mount quickly and reach into the millions for corporations with dozens or hundreds of highly unreliable servers.

Survey Highlights

Among the other top survey findings:

• Reliability: IBM Power Systems and Lenovo ThinkSystem hardware and the Linux operating system distributions were once again either first or second in every reliability category, including server, virtualization and security.
• Availability: IBM Z mainframe, Power Systems, Lenovo ThinkSystem, HPE Integrity and Huawei KunLun all provided the highest levels of server, applications and service availability. That is, when the servers did experience an outage due to an inherent system flaw, they were of the shortest duration – typically one-to-five minutes.
• Technical Support: Businesses gave high marks to IBM, Lenovo, HPE, Huawei and Dell tech support. Only 1% of IBM and Lenovo customers and 2% of HPE and Huawei users gave those vendors “Poor” or “Unsatisfactory” customer support ratings.
• Hard Drive Failures Most Common Technical Server Flaw: Faulty hard drives are the chief culprits in inherent server reliability/quality issues (58%) followed by Motherboard issues (43%) and processor problems (38%).
• IBM, Lenovo and Huawei KunLun Servers Had Fewest Hard Drive Failures: IBM, Lenovo and Huawei’s KunLun platforms experienced the fewest hard drive quality or failure issues among all of the server distributions within the first one, two and three years of service. Less than one percent – 0.4% – of IBM Z mainframes, for example, experienced technical problems with their hard drives in the first year of usage, followed by the IBM Power Systems and Lenovo ThinkSystem with one percent (1%) each during the first 12 months of deployment.
• Security is Top External Issue Negatively Impacting Reliability: Security and data breaches now have the dubious distinction of being the top cause of downtime.
• Minimum Reliability Requirements Increase: An 88%majority of corporations now require a minimum of “four nines” of uptime – 99.99% for mission critical hardware, operating systems and main line of business (LOB) applications. This in an increase of five (5) percentage points from ITIC’s 2018 Reliability survey.
• Patch Time Increases: Seven-in-10 businesses now devote from one hour to over four hours applying patches. This is primarily due to a spike in wide ranging security issues such as Email Phishing scams, Ransomware, CEO fraud as well as malware and viruses.
• Increased Server Workloads Cause Reliability Declines: The survey data found that reliability declined in 67% of servers over four (4) years old, when corporations failed to retrofit or upgrade the hardware to accommodate increased workloads and larger, more compute intensive applications. This is up 23% from the 45% of businesses that said uptime declined due to higher workloads in the ITIC 2018 Reliability poll.
• Hourly Downtime Costs Rise: A 98% majority of firms say hourly downtime costs exceed $150,000 and 88% of respondents estimate hourly downtime expenses exceed $300,000. Just over one-third of ITIC survey respondents – 34% – estimate the cost of a single hour of downtime now tops one million ($1,000.000).

Server hardware, server operating system – and by extension, virtualization reliability, uptime and availability are the core foundational elements of the overarching health of an organization’s entire Digital Age ecosystem and the life blood of daily business operations.

The core reliability of corporate servers, server operating systems and the mission critical applications that run on them are absolutely imperative. The inherent reliability of enterprise hardware, OS and applications are necessary to maintain daily, uninterrupted business operations; ensure secure access to proprietary assets; mitigate risk and drive revenue.

ITIC 2020 Reliability Poll: IBM, Lenovo, HPE, Huawei Mission Critical Servers Deliver Highest Uptime, Availability Read More »

IBM Bets Big on Cloud, Buys Red Hat for $34B

IBM will acquire open source software and cloud services company Red Hat in a $34B all-cash deal – approximately $190 per share – executives for both firms announced during a joint Monday morning Webcast.

Once the acquisition is complete sometime in the latter half of 2019,Red Hat will become a standalone business unit within IBM’s Hybrid Cloud Team, both companies said in a joint press release. This will preserve the “independence and neutrality” of Red Hat’s open source development heritage and commitment, current product portfolio and go-to-market strategy, and unique development culture. Red Hat will continue to be led by current CEO and president Jim Whitehurst and its current management team. Whitehurst will join IBM’s senior management team and report to IBM chairman, president and chief executive Virginia “Ginni”Rometty. IBM executives said during the Webcast that it intends to maintain Red Hat’s current Research Triangle Park, N.C. headquarters, facilities, brands and practices.

Rometty heralded the Red Hat acquisition as a “game changer” and said it’s all about “resetting the cloud landscape.” IBM’s $34B purchase of Red Hat will be the biggest acquisition in the company’s 107-year history and the price tag equals one-third of IBM’s $105.38B total market valuation.

Rometty clearly feels Red Hat is worth the investment. On Monday’s Webcast she stated that the deal will make “IBM and Red Hat the undisputed Number One leader in hybrid cloud. Our IBM cloud platform is growing like crazy,” Rometty said, adding that “Hybrid cloud is an emerging $1 trillion market.”

The acquisition has been approved by the boards of directors of both IBM and Red Hat. It is subject to Red Hat shareholder approval. It also is subject to regulatory approvals and other customary closing conditions. Meanwhile, IBM intends to suspend its share repurchase program in 2020 and 2021.At signing, IBM has ample cash, credit and bridge lines to secure the transaction financing. The company intends to close the transaction through a combination of cash and debt.

During the Webcast, Rometty made the case for growth in the hybrid cloud market segment claiming that “most companies today are only 20 percent along” their cloud journey, renting compute power to cut costs. The next 80 percent is about unlocking real business value and driving growth. “This is the next chapter of the cloud. It requires shifting business applications to hybrid cloud, extracting more data and optimizing every part of the business, from supply chains to sales,” Rometty said.

Red Hat’s Whitehurst was equally enthusiastic about the forthcoming IBM acquisition. “Joining forces with IBM will provide us with a greater level of scale, resources and capabilities to accelerate the impact of open source as the basis for digital transformation and bring Red Hat to an even wider audience – all while preserving our unique culture and unwavering commitment to open source innovation.”

Throughout the webcast, IBM Senior Vice President of Hybrid Cloud Arvind Krishna and Red Hat Executive Vice President and President of Products and Technologies Paul Cormier emphasized that it would be business as usual with both IBM and Red Hat continuing to honor existing business commitments and partnerships with other firms.

The executives said all of Red Hat’s existing partnerships with other cloud providers including those with major cloud providers such as Amazon Web Services, Microsoft Azure, Google Cloud, Alibaba and more, in addition to the IBM Cloud will remain in place. At the same time, Red Hat will benefit from IBM’s hybrid cloud and enterprise IT scale in helping expand its open source technology portfolio to businesses globally.Red Hat will also continue its open source development projects such as Red Hat Enterprise Linux (RHEL), the OpenShift implementation of Kubernetes-based containers, and the OpenStack cloud computing platform. Similarly, Krishna said, IBM would continue its partnerships with other Linux distributions.

“IBM is committed to being an authentic multi-cloud provider, and we will prioritize the use of Red Hat technology across multiple clouds,” said Arvind Krishna, Senior Vice President, IBM Hybrid Cloud. “In doing so, IBM will support open source technology wherever it runs, allowing it to scale significantly within commercial settings around the world.”

Analysis

The synergies between IBM and Red Hat are obvious.

It’s very apparent the appeal that Red Hat holds for IBM and vice versa.

The two firms are starting from a strong, solid foundation. They’ve been doing business for over two decades. In recent years, Red Hat has expanded its Red Hat Enterprise Linux (RHEL) operating system distribution and services to run on IBM’s POWER servers and z System mainframes. It’s an alliance that has served both firms well.

“Red Hat is not an open source company. We’re an enterprise software company with an open source development model. Our secret sauce is putting those two things together,” Red Hat’s Cormier noted on Monday’s Webcast. “IBM,” he added, “also has a long history of enterprise-grade software and open source development. So, the two companies have a lot in common.”

IBM now wants to capitalize on that commonality in a very big way. It’s no secret that Big Blue’s cloud growth has lagged behind behemoths like Amazon, Google and Microsoft. A 2018 State of the Cloud Report by Rightscale, a cloud management firm, which surveyed 1,000 users, rated IBM as a number four cloud service provider behind Amazon, Microsoft and Google. The Rightscale study also showed that IBM cloud deployment was occurring at a slower pace than the other three market leaders. The Red Hat purchase could serve to accelerate IBM’s cloud deployments and close the gap between IBM, Amazon, Microsoft and Google.

Red Hat helps IBM to grow its cloud business on all fronts: private, public and hybrid clouds since Red Hat built its model on open source and open standards and a very active open source developer community. This stands in stark contrast to the proprietary offerings of Microsoft, Amazon, Google, Oracle and other players.Both IBM and Red Hat can leverage their core strengths in Linux, Kurbernetes, cloud management and service and support. Additionally, Red Hat will have access to IBM’s strong, deep ties to the channel which should enable it to close enterprise deals worldwide and give Red Hat’s product portfolio much greater exposure.

Another plus is IBM’s proven track record with open source. IBM has made numerous royalty-free patent contributions to the Open Invention Network to support development of the Linux platform as well as contributions to Java and the Eclipse development platform, so all of this should stand it in good stead as it moves to embrace and expand its hybrid cloud initiatives.

IBM and Red Hat By the Numbers: Betting Big on the Cloud

The biggest question from investors and analysts following the merger announcement: is whether Red Hat, a company with approximately one-fourth IBM’s valuation is worth the $34B purchase price?

Based on IBM’s perspective of gaining a competitive cloud advantage the answer is a resounding “Yes.”  

Consider that just 18 months ago, Red Hat CEO Whitehurst revealed in a quarterly analyst call that the firm’s biggest deal worth over $20M, came from Linux. But in the last year Red Hat’s top two dozen deals totaling $5M or more were attributable to its OpenShift offering. The OpenShift Container Platform (formerly known as OpenShift Enterprise) is Red Hat’s on-premises private platform as a service product, built around a core of application containers powered by Docker, with orchestration and management provided by Kubernetes, on a foundation of Red Hat Enterprise Linux.  IBM hopes that the combination of its own and Red Hat cloud open source offerings and services sold through its worldwide channel will enable it to expand its presence among enterprises seeking to move their datacenters to the cloud.

Ironically, in the immediate aftermath of the announcement IBM’s stock price declined by 3.54 percent and was trading at $115.40 at Tuesday’s market close, while Red Hat’s stock rose slightly to $170 at Tuesday’s market close. Now, a week later, IBM’s stock price rebounded to $120, but it is still trading well below its 52-week high of $171. Red Hat’s stock meanwhile, continues to climb and gained another three dollars closing at $173.31 after the bell on November 5.

As Exhibits 1 and 2 below illustrate, IBM and Red Hat’s financials each face challenges going forward – specifically in terms of jump starting quarterly revenue and income growth. IBM is also facing pressure to increase its stock price which is now trading at the lower end of its 52-week low of 114.

 

Exhibit 1. IBM by the Numbers

IBM Financials, R&D Spending and Patents 2017 – 2018
Current Stock Price as of 11/5/2018
$120.06 (US)
Market Capitalization $109.11 Billion
Profit Margin 7.12%
Operating Margin 15.14%
Return on Assets 6.24%
Return on Equity 28.82%
Revenue $80.37B
Quarterly Revenue Growth -2.10%
Net Income $5.72B
Quarterly Earnings Growth -1.20%
Total Cash $14.49B
Total Debt $46.92B
Total Global Workforce 380,300
Research & Development Spending $5.6B
 

Number of Patents

9,043 patents awarded in 2017 nearly half

in AI, cloud, blockchain, quantum & security.

Nearly 780,000 total Patents

Source: ITIC

Exhibit 2. Red Hat by the Numbers

Red Hat Financials, R&D Spending and Patents 2017 – 2018
Current Stock Price as of 11/5/2018
$173.31 (US)
Market Capitalization $30.6 Billion
Profit Margin 9.08%
Operating Margin 15.73%
Return on Assets 6.57%
Return on Equity 21.30%
Revenue $3.16B
Quarterly Revenue Growth 13.70%
Net Income $286.44M
Quarterly Earnings Growth -10.50%
Total Cash $1.77B
Total Debt $516.53M
Total Global Workforce 12,600
Research & Development Spending $578.33M
Number of Patents >2,000 since 2002 but does not enforce if used in properly licensed open sourced software

Source: ITIC 

Skepticism: Will Other Suitors Emerge?

As with any merger or acquisition, there’s always the potential that a deal will get called off or that other suitors will emerge.

Several Wall Street analysts suggested that high technology rivals might decide to play the role of spoiler and top IBM’s bid of $190 per share for Red Hat. Some of the names being mentioned as possible suitors were: Cisco Systems, Inc., Google and Oracle Corp.

On Monday, Cowen analyst Gregg Moskowitz, was one of those Wall Street analysts who opined that other bidders may crop up. “The substantial premium that IBM is paying for Red Hat might on the surface seem to make it highly unlikely that a superior bid could occur,” Moskowitz said. “However, we believe there is a reasonable possibility that another suitor could emerge.” Moskowitz said if a breakup fee was not overly onerous, Cisco might be a likely contender to lure Red Hat away.

Brad Reback, a Senior Equity Research Analyst at Stifel Nicolaus & Company, Inc. said in a research note that he would “not be surprised if hyperscale cloud vendorslike Google, Amazon, Microsoft, or Oracle make a competing bid given Red Hat’s strategic position within on-premises datacenters (over 100K customers).”

Microsoft, however, might be a longshot since it recently announced its own open source initiative with its $7.5B acquisition of GitHub.

Michael Turits, Managing Director Equity Research Infrastructure at Raymond James & Associates, says a bidding war may occur in the near future and says IBM’s bid for Red Hat could set off a buying frenzy for software firms.

Turits said a stronger IBM cloud portfolio poses a threat to several of its rivals, including Microsoft and Oracle.

Conclusion

IBM has made a bold move to strengthen its position in hybrid clouds and close the gap between itself and Amazon, Google and Microsoft. Purchasing Red Hat also brings IBM more closely back to its core strengths in software, open source and services. The Red Hat Linux distribution should also serve to further solidify IBM’s already strong POWER and z Systems server hardware offerings.

What is not clear is how the merged entity will treat or de-emphasize its relationships/partnerships with other cloud vendors once the Red Hat acquisition is complete. Regardless of what IBM and Red Hat say now, changes are bound to occur in those relationships.

The more immediate issue is whether or not any other firms will decide to up the ante and start a bidding war for Red Hat. That could make things very interesting. For right now though, IBM has served notice that it will put its money and its marketing muscle behind its cloud ambitions.

IBM Bets Big on Cloud, Buys Red Hat for $34B Read More »

ITIC Poll: Human Error and Security are Top Issues Negatively Impacting Reliability

Multiple issues contribute to the high reliability ratings among the various server hardware distributions.  ITIC’s 2018 Global Server Hardware, Server OS Reliability Mid-Year Update reveals that three issues in particular stand out as positively or negatively impacting reliability. They are: Human Error, Security and increased workloads.

ITIC’s 2018 Global Server Hardware, Server OS Reliability Mid Year Update polled over 800 customers worldwide from April through mid-July 2018. In order to obtain the most objective and unbiased results, ITIC accepted no vendor sponsorship for the Web-based survey.

Human Error and Security Are Biggest Reliability Threats

ITIC’s latest 2018 Reliability Mid Year update poll also chronicled the strain that external issues placed on organizations and their IT departments to ensure that the servers and operating systems deliver a high degree of reliability and availability.  As Exhibit 1 illustrates, human error and security (both from internal and external hacks) continue to rank as the chief culprits that cause unplanned downtime among servers, operating systems and applications for the fourth straight year.  After that, there is a drop off of 22 to 30 percentage points for the remaining issues ranked in the top five downtime causes. Both human error and reliability have had the dubious distinction of maintaining the top two factors precipitating unplanned downtime in the past five ITIC reliability polls.

Analysis

Reliability is a two-way street in which server hardware, OS and application vendors as well as corporate users both bear responsibility for the reliability of their systems and networks.

On the vendor side, there are obvious reasons why hardware makers like HPE, IBM and Lenovo mission critical servers consistently gain top reliability ratings. As ITIC noted in Part 1 of its reliability survey findings, the reliability gap between high end systems and inexpensive, commodity servers with basic features continue to grow. They include:

  • Research and Development (R&D) Vendors like Cisco, HPE, Huawei, IBM and Lenovo have made an ongoing commitment to research and development (R&D) and continually refresh/update their solutions.
  • RAS 2.0.The higher end servers incorporate the latest Reliability, Accessibility and Serviceability (RAS) 2.0 features/functions and are fine-tuned for manageability and security.
  • Price is not the top consideration. Businesses that purchase higher end mission critical and x86 systems like Fujitsu’s Primergy, HPE’s Integrity, Huawei’s KunLun, IBM Z and Power Systems and Lenovo System x want a best in class product offering, first and foremost. These corporations in verticals like banking/finance, government, healthcare, manufacturing, retail and utilities are more motivated with the historical ability of the vendor to act as a true responsive “partner” delivering a highly robust, leading edge hardware. They also want top-notch after market technical service and support, quick response to problems and fast, efficient access to patches and fixes.
  • More experienced IT Managers. In general, IT Managers, application developers, systems engineers and security professionals at corporations which purchase higher end servers from IBM, HPE, Lenovo, and Huawei tend to have more experience. The survey found that organizations that buy mission critical servers have IT and technical staff that boast approximately 12 to 13 years experience. By contrast, the average experience among IT managers and systems engineers at companies that purchase less expensive commodity based servers is about six years.

Highly experienced IT managers are more likely to spot problems before they become a major issue and lead to downtime and in the event of an outage. They are also more likely to perform faster remediation, accelerating the time it takes to identify the problem and get the servers and applications up and running faster than less experienced peers.

In an era of increasingly connected servers, systems, applications, networks and people, there are myriad factors that can potentially undercut reliability; they are:

  • Human Error and Security. To reiterate, these two factors constitute the top threats to reliability. ITIC does not anticipate this changing in the foreseeable future. Some 59% of respondents cited Human Error as their number one issue, followed by 51% that said Security problems caused downtime. And nearly two-thirds — 62% — of businesses indicated that their Security and IT administrators grapple with a near constant deluge of more pervasive and pernicious security threats. If the availability, reliability and access to servers, operating systems and mission critical main LOB applications is compromised or denied, end user productivity and business operations suffer immediate consequences.
  • Heavier, more data intensive workloads. The latest ITIC survey data finds that workloads have increased by 14% to 39% over the past 18 months.
  • A 60% majority of respondents say increased workloads negatively impact reliability; up 15% percentage points since 2017. Of that 60%, approximately 80% of firms experiencing reliability declines have commodity servers: e.g., White box; older Dell, HPE ProLiant and Oracle hardware >3 ½ years old that haven’t been retrofitted/upgraded.
  • Provisioning complex new applications that must integrate and interoperate with legacy systems and applications. Some 40% of survey respondents rate application deployment and provisioning as among their biggest challenges and one that can negatively impact reliability.
  • IT Departments Spending More Time Applying Patches. Some 54% of those polled indicated they are spending upwards of one hour to over four hours applying patches – especially security patches. Users said the security patches are large, time consuming and often complex, necessitating that they test and apply them manually. The percentage of firms automatically applying patches commensurately decreased from 30% in 2016 to just 9% in the latest 2018 poll. Overall, the latest ITIC survey shows that as of July 2018 companies are applying 27% more patches now than any time since 2015.
  • Deploying new technologies like Artificial Intelligence (AI), Big Data Analytics which require special expertise by IT managers and application developers as well as a high degree of compatibility and interoperability.
  • A rise in Internet of Things (IoT) and edge computing deployments which in turn, increase the number of connections that organizations and their IT departments must oversee and manage.
  • Seven-in-10 or 71%of survey respondents said aged hardware (3 ½+ years old) had a negative impact on server uptime and reliability compared with just 16% that said the older servers had not experienced any declines in reliability or availability. This is an increase of five percentage points from the 66% of those polled who responded positively to that survey question in the ITIC 2017 Reliability Survey and it’s a 27% increase from the 44% who said outmoded hardware negatively impacted uptime in the ITIC 2014 Reliability poll.

Corporations Minimum Reliability Requirements Rise

At the same time, corporations now require higher levels of reliability than they did even two o three years ago. The reliability and continuous operation of the core infrastructure and its component parts: server hardware, server operating system software, applications and other devices (e.g. firewalls, unified communications devices and uninterruptible power supply) are more crucial than ever to the organization’s bottom line.

It is clear that corporations – from the smallest companies with fewer than 25 people, to the largest multinational concerns with over one hundred thousand employees, are more risk averse and concerned about the potential risk for lawsuits and the damage to their reputation in the wake of an outage. ITIC’s survey data now indicates that an 84% majority of organizations now require a minimum of “four nines” – 99.99% reliability and uptime.

This is the equivalent of 52 minutes of unplanned outages related to downtime for mission critical systems and applications or just 4.33 minutes of unplanned monthly outage for servers, applications and networks.

Conclusions

The vendors are one-half of the equation. Corporate users also bear responsibility for the reliability of their servers and applications based on configuration, utilization, provisioning, management and security.

To minimize downtime and increase system and network availability it is imperative that corporations work with vendor partners to ensure that reliability and uptime are inherent features of all their servers, network connectivity devices, applications and mobile devices. This requires careful tactical and strategic planning to construct a solid strategy.

Human error and security are and will continue to pose the greatest threats to the underlying reliability and stability of server hardware, operating systems and applications. A key element of every firm’s reliability strategy and initiative is to obtain the necessary training and certification for IT managers, engineers and security professionals. Companies should also have their security professionals take security awareness training. Engaging the services of third party vendors to conduct security vulnerability testing to identify and eliminate potential vulnerabilities is also highly recommended.  Corporations must also deploy the appropriate Auditing, BI and network monitoring tools. Every 21st Century network environment needs continuous, comprehensive end-to-end monitoring for their complex, distributed applications in physical, virtual and cloud environments.

Ask yourself: “How much reliability does the infrastructure require and how much risk can the company safely tolerate?”

ITIC Poll: Human Error and Security are Top Issues Negatively Impacting Reliability Read More »

IBM z14 Mainframe Advances Security, Reliability & Processing Power

In the 21st Century Digital Age in which servers and applications are increasingly interconnected via public, hybrid and on-premises cloud networks; virtualization and Internet of Things (IoT), organizations require near flawless security, system availability and reliability.

Unplanned downtime irrespective of the reason is unacceptable and costly due to its negative impact on productivity. When network servers, OSs and applications are unavailable, business ceases. This has a domino effect on corporate enterprises, customers, business partners and suppliers. Four nines – 99.99% uptime is now the minimum reliability required by 79% of organizations.

IBM Z Next Features

The IBM Z, the 14th generation of IBM’s industry-leading mainframe technology, advances the already solid and robust security and reliability features inherent in the platform over the last decade. It also amps up the processing power to new levels. The IBM z14 has the ability to process 12 Billion encrypted transactions daily. It accomplishes this via the industry’s fastest microprocessor and a new scalable system structure that delivers a 35 percent capacity increase for traditional workloads and a 50 percent capacity increase for Linux workloads compared to the previous generation IBM z13.The system can support:

  • More than 12 billion encrypted transactions per day on a single system.
  • The world’s largest MongoDB instance with2.5x faster NodeJS performance than x86-based platforms.
  • Two million Docker Containers.
  • 1,000 concurrent NoSQL databases.

Other new capabilities in the IBM Z Next include:

  • • Three times the memory of the z13 for faster response times, greater throughput and accelerated analytics performance. With 32TB of memory, IBM Z offers one of the largest memory footprints in the industry.
  • Three times faster I/O and accelerated transaction processing compared to the z13 to drive growth in data, transaction throughput and lower response time.
  • Pervasive Encryption for rock solid security.
  • The ability to run Java workloads 50 percent faster than x86 alternatives
  • Improved Storage Area Network response time with zHyperLink, delivering 10x latency reduction compared to the z13. This cuts application response time in half – enabling businesses to do much more work such as real-time analytics or interact with Internet of Things (IoT) devices and cloud applications within the same transaction, without changing a single line of application code.
  • IBM also previewed new z/OS software that provides foundational capabilities for private cloud service delivery. This allows organizations to transform from an IT cost center to a value-generating service provider. When available, these capabilities will include the support of workflow extensions for IBM Cloud Provisioning and Management for z/OS and real-time SMF analytics infrastructure support.

IBM z14 Mainframe Advances Security, Reliability & Processing Power Read More »

IBM, Lenovo Servers Deliver Top Reliability, Cisco UCS, HPE Integrity Gain

 IBM z Systems Enterprise; IBM Power Systems Servers Most Reliable for Ninth Straight Year;  Lenovo x86 Servers Deliver Highest Uptime/Availability among all Intel x86-based Systems

For the ninth year in a row, corporate enterprise users said IBM’s z Systems Enterprise mainframe class server achieved near flawless reliability, recording less than 10 seconds of unplanned per server downtime each month. Among mainstream servers,  IBM Power Systems devices and the Lenovo x86 platform delivered the highest levels of reliability/uptime among 14 server hardware and 11 different server hardware virtualization platforms.

Those are the results of the ITIC 2017 Global Server Hardware and Server OS Reliability survey which polled 750 organizations worldwide during April/May 2017.

Among the top survey findings:

  • IBM z Systems Enterprise mainframe class systems, had the lowest incident – 0% — of > 4 hours of per server/per annum downtime of any hardware platform. Specifically, IBM z Systems mainframe class servers exhibit true mainframe fault tolerance experiencing just 0.96 minutes of   of unplanned per server annual downtime. That equates to 8 seconds per month or “blink and you miss it,” 2 seconds of unplanned weekly downtime. This is an improvement over the 1.12 minutes of per server/per annum downtime the z Systems servers recorded in ITIC’s 2016 – 2017 Reliability poll nine months ago.
  • Among mainstream hardware platforms, IBM Power Systems and Lenovo System x running Linux have least amount of unplanned downtime 2.5 and 2.8 minutes per server/per year of any mainstream Linux server platforms.
  • 88% of IBM Power Systems and 87% of Lenovo System x users running RHEL, SuSE or Ubuntu Linux experience fewer than one unplanned outage per server, per year.
  • Tenly two percent of IBM and Lenovo servers recorded >4 hours of unplanned per server/per annum downtime; followed by six percent of HPE servers; eight percent of Dell servers and 10% of Oracle servers.
  • IBM and Lenovo hardware and the Linux operating system distributions were either first or second in every reliability category, including virtualization and security.
  • Lenovo x86 servers achieved the highest reliability ratings among all competing x86 platforms
  • Lenovo Takes Top Marks for Technical Service and Support: Lenovo tech support the best followed by Cisco and IBM
  • Some 66% of survey respondents said aged hardware (3 ½+ years old) had a negative impact on server uptime and reliability vs. 21% that said it has not impacted reliability/uptime. This is 22% increase from the 44% who said outmoded hardware negatively impacted uptime in 2014
  • Reliability continues to decline for the fifth year in a row on the HP ProLiant and Oracle’s SPARC & x86 hardware and Solaris OS. Reliability on the Oracle platforms declined slightly mainly due to aging. Many Oracle hardware customers are eschewing upgrades, opting instead to migrate to rival platforms.
  • Some 16% of Oracle customers rated service & support as Poor or Unsatisfactory. Dissatisfaction with Oracle licensing and pricing policies remains consistently high for the last three years.
  • Only 1% of Cisco, 1% of Dell, 1% of IBM and Lenovo, 3% of HP, 3% of Fujitsu and 4% of Toshiba users gave those vendors “Poor” or “Unsatisfactory” customer support ratings.

IBM, Lenovo Servers Deliver Top Reliability, Cisco UCS, HPE Integrity Gain Read More »

RizePoint Emerges as Market Leader in Audit, Compliance and BI Market

Protecting and maintaining brand reputation is essential for any company. As a result, it is essential for enterprises to proactively monitor and manage all activities- operational and experiential – that influence a consumer’s overall brand experience. Ignorance involving any aspect of business operations will result in ongoing, significant consequences. It will damage a corporation’s reputation; adversely impact customers; result in operational inefficiencies, business losses and potential litigation; and even criminal penalties. It also raises the corporation’s risk of non-compliance with crucial local, state, federal and international industry regulations.

This is especially true for firms in fast-paced, competitive and highly regulated industries, including but not limited to the food, hospitality, hotel, restaurant, retail and transportation vertical markets. Typically, these organizations have dozens, hundreds or even thousands of stores, restaurants and hotels located in multiple, geographically remote locations. They must collect, aggregate and analyze a veritable data deluge in real-time. And they must respond proactively and take preventative measures to correct issues as they arise. Organizations that do business across multiple states and internationally, face other challenges. They must synchronize and integrate processes and data across the entire enterprise. Businesses must also ensure that every restaurant, hotel or retail store in the chain, achieves and maintains compliance with a long list of complex standards, health and safety laws.

ITIC’s research indicates that companies across a wide range of industries are deploying a new class of Quality Experience Management software. These solutions let businesses access the latest information on daily operations, policies, procedures and safety mechanisms in an automated fashion. They also let companies take preventative and remedial action irrespective of time, distance or physical location.

Quality Experience Management software with built-in Business Intelligence tools can deliver immediate and long-term benefits and protect the corporate brand. ITIC’s customer-based research shows that RizePoint, based in Salt Lake City, UT – with 20 years’ experience in audit compliance monitoring, reporting and correction – is the clear market leader. Its software delivers brand protection and risk mitigation with mobile and cloud capabilities, increasing efficiency and productivity. …

RizePoint Emerges as Market Leader in Audit, Compliance and BI Market Read More »

Cyber Security in the Digital Age: Be Afraid, Be Very Afraid

“We have met the enemy and it is us.”

This quote aptly describes the current state of security and cyber security.

End users now arguably pose a bigger immediate and ongoing threat to the cyber security of consumer and corporate devices, applications and networks.

Those are the findings of ITIC’s latest 2017 Security Survey which found that 80% of 650 corporate respondents said that end user carelessness and failure to implement and install security on their BYOD and mobile devices are more dangerous than targeted hacks and rogue code.

That said, the organizations which ranged from SMBs with 25 users to large enterprises with over 10,000 employees, are painfully aware of the threat posed by Ransomware, Bots, Phishing scams, Trojans, Viruses, other types of malware and even targeted corporate espionage, are all capable and culpable of wreaking havoc.

Cyber security and protecting corporate and consumer assets and will always be, a 50-50 proposition. End users and IT administrators, own 50% of the responsibility to secure their devices and adhere to safe computing practices. For starters, this means getting security training and actually installing and utilizing security mechanisms. Too often, corporate employees and consumers disable security safeguards because of usability issues. Similarly, security vendors bear 50% of the responsibility to incorporate strong security mechanisms into their products. The onus is also on vendors to provide businesses and consumers with regular updates. Transparency is also a must for the entire vendor community; they must respond quickly, acknowledge security flaws when they occur and quickly move to deliver guidance and release fixes when bugs or glitches are discovered. …

Cyber Security in the Digital Age: Be Afraid, Be Very Afraid Read More »

Why the Gaming Industry is a “Target Rich Environment” for DDoS Security Hacks

ITIC’s coverage areas continue to expand and evolve based on your feedback. Our Website content is growing as well. We will now feature content industry expert “Guest Bloggers.” Debbie Fletcher examines DDoS hacks on popular games.

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By Debbie Fletcher

Ask any gamer; timing is everything. Even the smallest disruption in gameplay can be a virtual disaster in a heated competition.

Hackers understand the fragility of these networks, and they are willing to manipulate them for their own gain. Read on to find out DDoS is getting in the game, and how it is disrupting some of the most active and profitable networks in the world. …

Why the Gaming Industry is a “Target Rich Environment” for DDoS Security Hacks Read More »

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