ITIC Reports & Surveys

ITIC/KnowBE4 Security Survey: 56% of Corporations have no Proactive Response Plan to Deal with BYOD Security Hacks

The Bring Your Own Device trend has created a security “Achilles Heel” for a 56% majority of organizations that have no response plan in place to deal with lost, stolen or hacked BYOD notebooks, tablets and smart phones. And 56% of organizations also acknowledge they are not fortifying their existing security measures, taking extra precautions or implementing security training despite recent high profile security attacks against Fortune 1000 firms like Adobe, Reuters, Target, Skype, Snapchat and others.

Equally alarming is that 50% of companies concede their corporate and employee-owned BYOD and mobile devices may have been hacked without their knowledge in the last 12 months, consequently leaving their datacenter servers and mission critical applications vulnerable to internal and external security breaches. Anecdotal evidence obtained from first person customer interviews indicates that 75% of IT and security managers are now lobbying executive management to construct mobile and BYOD-specific security policies to plug potential vulnerabilities.

Those are among the top findings of the ITIC/KnowBe4 “2014 State of Corporate Server, Desktop and BYOD Security Trends Survey.” The joint independent Web-based survey polled 300+ organizations in February 2014 on a wide range of issues including the organization’s approach to security; the biggest security threats and challenges facing their firms and the company’s preparedness to recognize and react to potential breaches. …

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Two-Thirds of Corporations Now Require 99.99% Database Uptime, Reliability

A 64% majority of organizations now require that their databases deliver a minimum of four, “nines” of uptime 99.99% or better for their most mission critical applications . That is the equivalent of 52 minutes of unplanned downtime per database/per annum or just over one minute of downtime per week as a result of an unplanned outage.

Those are the results of ITIC’s 2013 – 2014 Database Reliability and Deployment Trends Survey, an independent Web-based survey which polled 600 organizations worldwide during May/June 2013. The nearly two-thirds of respondents who indicated they need 99.99% or greater availability is a 10% increase over the 54% who said they required a minimum of four nines reliability in ITIC’s 2011-2012 Database Reliability survey.

This trend will almost certainly continue unabated owing in large part to an increase in mainstream user deployments of databases running Big Data Analytics, Business Intelligence (BI), Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications. These applications are data intensive and closely align with organizations’ main-line-of-business and recurring revenue stream. Hence, any downtime on a physical, virtual or cloud-based DB will likely cause immediate disruptions that will quickly impact the corporation’s bottom line. …

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IBM, Dell, Fujitsu & Stratus Get Highest Marks in ITIC Reliability Survey

For the fifth year in a row, IBM servers delivered the highest levels of reliability and uptime among 14 server platforms.

Those are the results of the latest independent ITIC 2013 Global Server Hardware and Server OS Reliability Survey which polled C-level executives and IT managers at over 550 organizations worldwide from August 2012 through January 2013.

Among the high-end mainframe class systems, both the IBM System z and the Stratus Technologies’ ftServer 6310 delivered the highest inherent reliability: both had no instances – 0% – of the most severe Tier 3 outages lasting four hours or more of duration. Among the mainstream “work horse” servers, IBM’s Power Systems recorded the least amount of unplanned downtime, approximately 13 minutes per server/per year. By contrast, some 6 percent of organizations using Oracle (formerly Sun Microsystems) x86-based servers experienced of over four (4) hours of per server/per annum downtime. This was the highest percentage of lengthy Tier 3 server outages among the 14 platforms surveyed. …

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Windows 8 Surface Tablet: Wait and See Attitude Prevails Users Want to be Wowed

ITIC’s Windows 8 Survey Data shows that companies and the industry at large is taking a “wait and see” attitude towards the Windows 8 Surface Tablet which Microsoft formally unveils this week.

Reviews so far have been mixed but there’s no doubt that this is Microsoft’s attempt to beat Apple at its own game in the tablet market AND one-up the iPad maker by delivering a tablet-like device that also has the power of a full-blown computer.

Hence, the mood is more cautious with respect to the Windows 8 RT Surface Tablet. This is Microsoft’s first foray into the tablet arena which is dominated by Apple’s iPad with 68% marketshare. Just over one third – 34% — of the over 500 ITIC survey respondents said their Windows 7 desktops were fine; another 24% indicated they’re already using the Apple iPad and are satisfied with its performance; 18% said other device purchases take priority and 16% said they were waiting to see how the Windows 8 Surface Tablet is priced. Ironically, only nine percent of survey participants said the Touch screen factored into their decision not to purchase the Windows 8 Surface Tablet. Interestingly, only 12% of survey participants said they would pass on the Windows 8 Surface Tablet because they’re already using an Android-based tablet. …

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Windows 8: ITIC Survey Data Shows Good Performance but No Compelling Need to Migrate Yet

Let’s be blunt: the biggest issue with Windows 8 is not the much-maligned Metro touch interface; it’s that 60% majority of corporations say they have “no compelling business need” to upgrade to the latest Microsoft desktop or the Windows 8 RT Surface Tablet which debut this week.

Those are the findings of ITIC’s latest independent ITIC Windows 8 Deployment and Usage Trends Survey which polled over 500 organizations during September.

The Web-based survey found that only 10% of respondents – or one-in-10 companies – have definitive plans to migrate to Windows 8 once it’s released on October 26. That’s in stark contrast to the 64% of the respondents to ITIC’s Windows 7 poll who stated their intentions to migrate to Windows 7 just Microsoft released that operating system in the fall of 2009.

Similarly, only 9% of those polled currently plan to purchase a Windows 8 Surface Tablet compared with 49% who say they will not buy the forthcoming Windows 8 Surface Tablet. …

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IBM, Stratus, Microsoft Score High Marks in ITIC Fall 2011 Global Reliability Survey

For the third year in a row, IBM AIX v7.1 UNIX operating system (OS) running on the company’s Power System servers scored the highest reliability ratings and recorded the least amount of overall downtime from Tier 1, Tier 2 and Tier 3 outages among 18 different server OS platforms.

Over three-quarters or 78% of survey respondents indicated they experienced less than one of the most prevalent, minor Tier 1 incidents per server, per annum on IBM’s AIX v. 5.3 and AIX v 7.1 distributions. An 83% majority of IBM AIX v 7.1 and Novell SUSE Enterprise Linux Server 11 and 82% of Windows Server 2008 R2 survey respondents indicated their organizations experienced less than one unplanned, severe/lengthy Tier 3 outage per server, per annum (See Exhibit 1).

Microsoft’s Windows Server 2008 R2 (which scored the biggest year-over-year reliability gains), and Novell’s SUSE Enterprise Linux Server 11 closely challenged IBM’s AIX v 7.1 server OS reliability and uptime – particularly with respect to the most severe and costly Tier 3 outages. Unplanned Tier 3 outages – whether manmade or as the result of a disaster — typically cause downtime in excess of four hours. There is widespread disruption of applications and network operations; customers and business partners are frequently impacted and Tier 3 incidents will almost always require remediation by a significant portion of the IT staff. …

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ITIC Survey Finds CRM Usage Soars Among SMBs, SMEs

Thanks to the 300 of you who took time out of your busy schedules to respond to the joint ITIC/GFI survey on customer relationship management and for OSF-Global in assisting us in composing the questions.

The survey results showed that nearly three-quarters – 74% — of companies are currently using a CRM solution and 57% of survey participants revealed that interest in CRM is increasing significantly. And perhaps most surprising, a 52% majority of survey respondents said they use more than 51% of their CRM solution’s functionality; of that number 18% utilize over 75% of CRM features.

CRM Usage Soars Among SMBs and SMEs

Customer relationship management (CRM) solutions long a staple in large enterprises are now also being widely embraced and deployed by small and mid-sized businesses to more efficiently track and manage businesses’ interactions with customers and partners. …

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ITIC 2011 Reliability Survey: Users Give IBM AIX v7, Windows Server 2008 R2 Highest Security Marks

IBM AIX v7 and Windows Server 2008 R2 Highest Security Marks

Nine out of 10 — 90% — of the 470 respondents to ITIC’s 2010-2011 Global Server Hardware and Server OS Reliability survey rated the security of Microsoft’s Windows Server 2008 R2 and IBM’s AIX v7 as “Excellent” or “Very Good.” This was the highest security ratings out of 18 different Server Operating System distributions (See Exhibit below). Three-quarters or 75% of survey participants gave HP UX 11i v3 “Excellent” or “Very Good” security ratings; this was the third highest ranking of the 18 major server OS distributions polled. This was followed by Ubuntu Server 10 and Debian GNU/Linux 5, which tied for fourth. Seven out of 10 survey participants — 71% — of those polled ranked the two most popular open source distributions’ security as “Excellent” or “Very Good.” Red Hat Enterprise Linux v 5.5 and Novell SuSE Linux Enterprise 11, the two most widely deployed Linux distributions trailed Debian and Ubuntu but were nearly tied with each other in security rankings. Just over two-thirds — 67% — of Red Hat users rated its security as “Excellent or Very Good” while 66% of survey participants judging Novell SuSE Linux Enterprise 11 security to be “Excellent” or “Very Good.”

Some 58% of Apple Mac OS X 10.6 survey respondents rated its security as “Excellent” or “Very Good,” putting it at the bottom of the pack, beating only Oracle’s Solaris 10 which was rated “Excellent” or “Very Good” by 63% of respondents, which in the past two years has been notching modest gains among corporate users.

Also noteworthy was the fact that only a very small percentage of respondents gave thumbs down “Poor” or “Unsatisfactory” security grades to their server operating system vendors. In this category, Apple had the highest percentage of respondents – 7% — who gave its Mac OS X 10.6 both “Poor” and “Unsatisfactory” marks. This might appear puzzling to some since Apple’s users have long touted the security of the platform. Apple users have long boasted about the fact that there are far fewer viruses and malicious code written targeting Macs compared to Windows. However, now that Apple is once again re-emerging as a significant presence in corporate networks, the Mac OS X 10.6 will no longer enjoy the “security by obscurity” that it claimed as a standalone consumer OS. Macs, iPhones, iPads and tablets are becoming mainstream staples as business tools. Hence, the number of exploits, including such malware as worms, Trojans and bots that target the Mac is increasing commensurately. Apple will have to respond accordingly with tighter security. …

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ITIC 2011 Reliability Shows that Dell, HP, IBM & Stratus Score High Marks for Service & Support

Dell, HP, IBM and Stratus Technologies won high praise from corporate users for their prompt and efficient after market technical service and support in the latest ITIC 2010-2011 Global Server Hardware and Server OS Reliability survey.

The results came from a broad based survey that polled organizations worldwide on the reliability, security and technical service and support from among 14 of the leading server hardware platforms and 18 of the most widely deployed server operating system distributions.

As we said in an earlier discussion, each poll elicits some surprising and unexpected revelations. In this survey, users reserved their highest encomiums and most critical barbs for the server hardware vendors – both in terms of product performance and reliability and the service and support they receive from their respective vendors. …

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ITIC Reliabiity Survey: Oracle Users Anxious/Angry Over Service, Support Slippage

Oracle must move quickly and decisively to customers’ anxiety and restore confidence in the database maker’s technical service and support organization – particularly with respect to the company’s Sun Microsystems’ software and hardware assets. The latest independent ITIC/ GFI Software (formerly Sunbelt Software) 2011 Global Server Hardware and Server OS Reliability Survey, polled 468 businesses worldwide found It found that Oracle products received the lowest ratings for the quality of its service and support of any of the major vendors. Users gave Oracle products, service and support mixed ratings.

Three out of 10 organizations rated Oracle products, technical service and support as Excellent or Very Good. A nearly equal number of survey participants – 26 percent gave Oracle’s offerings a Good rating, while 25 percent graded it as just Satisfactory. Nearly two out of 10 of the organizations polled, gave Oracle’s products, services and support a negative rating; with 13 percent judging it Poor and the remaining six percent giving it an Unsatisfactory rating.

Oracle Reliability, Service and Support by the Numbers

The reliability of Oracle’s Solaris operating system and the company’s x86 and SPARC servers remains fairly strong and competitive, though their uptime and reliability do not match the leaders in those categories. …

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