Oracle must move quickly and decisively to customers’ anxiety and restore confidence in the database maker’s technical service and support organization – particularly with respect to the company’s Sun Microsystems’ software and hardware assets. The latest independent ITIC/ GFI Software (formerly Sunbelt Software) 2011 Global Server Hardware and Server OS Reliability Survey, polled 468 businesses worldwide found It found that Oracle products received the lowest ratings for the quality of its service and support of any of the major vendors. Users gave Oracle products, service and support mixed ratings.

Three out of 10 organizations rated Oracle products, technical service and support as Excellent or Very Good. A nearly equal number of survey participants – 26 percent gave Oracle’s offerings a Good rating, while 25 percent graded it as just Satisfactory. Nearly two out of 10 of the organizations polled, gave Oracle’s products, services and support a negative rating; with 13 percent judging it Poor and the remaining six percent giving it an Unsatisfactory rating.

Oracle Reliability, Service and Support by the Numbers

The reliability of Oracle’s Solaris operating system and the company’s x86 and SPARC servers remains fairly strong and competitive, though their uptime and reliability do not match the leaders in those categories.

“Let the future tell the truth, and evaluate each one according to his work and accomplishments. The present is theirs; the future, for which I have really worked, is mine.”

– Nikola Tesla

Thomas Edison and Nikola Tesla have a lot in common with Apple, Google, HTC, and Motorola & Research in Motion.

They were/are all warriors in the ongoing war to see who can amass the largest number of the most lucrative technology patents. Edison and Tesla waged their battle from the late 1860s through the 1920s and the stakes were just as high then as they are now.

Nary has a week gone by without mention of the latest contretemps among the high tech industry titans. There’s been no cessation of hostilities during the holiday season. If anything, top tier companies have become even more aggressive about solidifying and extending their dominance in and out of their core competencies as 2010 comes to a close.

Memo to Larry Ellison: The Roman Coliseum halted gladiator combats around 435 A.D. SAP has thrown in the towel and has no interest in continuing a court battle. Hewlett-Packard executives are refusing to accept service on your lawsuits and HP’s newly named chief executive Leo Apotheker is laying low, presumably dodging your increasingly vituperative verbal assaults. You’ve got no takers for the bloody, bare knuckles brawl you crave. What does that tell you?

It should signal an end to the Circus Maximus sideshow but it won’t.

No one desires this much attention or sticks their chin out spoiling for a fight like Ellison. And in an industry like high tech that’s overflowing with giant egos, that’s saying something. It’s true that Ellison’s antics always make for reams and reams of good copy. Reporters calling for comments on the latest developments don’t even bother to suppress their mirth. Enough is enough, though. The Larry Ellison Show would be more amusing if corporate customers weren’t getting caught in the crossfire.