IBM, Lenovo Servers Deliver Top Reliability, Cisco UCS, HPE Integrity Gain

2017, ITIC Reports & Surveys, Laura's Insights ITIC Blog / By

 IBM z Systems Enterprise; IBM Power Systems Servers Most Reliable for Ninth Straight Year;  Lenovo x86 Servers Deliver Highest Uptime/Availability among all Intel x86-based Systems

For the ninth year in a row, corporate enterprise users said IBM’s z Systems Enterprise mainframe class server achieved near flawless reliability, recording less than 10 seconds of unplanned per server downtime each month. Among mainstream servers,  IBM Power Systems devices and the Lenovo x86 platform delivered the highest levels of reliability/uptime among 14 server hardware and 11 different server hardware virtualization platforms.

Those are the results of the ITIC 2017 Global Server Hardware and Server OS Reliability survey which polled 750 organizations worldwide during April/May 2017.

Among the top survey findings:

  • IBM z Systems Enterprise mainframe class systems, had the lowest incident – 0% — of > 4 hours of per server/per annum downtime of any hardware platform. Specifically, IBM z Systems mainframe class servers exhibit true mainframe fault tolerance experiencing just 0.96 minutes of   of unplanned per server annual downtime. That equates to 8 seconds per month or “blink and you miss it,” 2 seconds of unplanned weekly downtime. This is an improvement over the 1.12 minutes of per server/per annum downtime the z Systems servers recorded in ITIC’s 2016 – 2017 Reliability poll nine months ago.
  • Among mainstream hardware platforms, IBM Power Systems and Lenovo System x running Linux have least amount of unplanned downtime 2.5 and 2.8 minutes per server/per year of any mainstream Linux server platforms.
  • 88% of IBM Power Systems and 87% of Lenovo System x users running RHEL, SuSE or Ubuntu Linux experience fewer than one unplanned outage per server, per year.
  • Tenly two percent of IBM and Lenovo servers recorded >4 hours of unplanned per server/per annum downtime; followed by six percent of HPE servers; eight percent of Dell servers and 10% of Oracle servers.
  • IBM and Lenovo hardware and the Linux operating system distributions were either first or second in every reliability category, including virtualization and security.
  • Lenovo x86 servers achieved the highest reliability ratings among all competing x86 platforms
  • Lenovo Takes Top Marks for Technical Service and Support: Lenovo tech support the best followed by Cisco and IBM
  • Some 66% of survey respondents said aged hardware (3 ½+ years old) had a negative impact on server uptime and reliability vs. 21% that said it has not impacted reliability/uptime. This is 22% increase from the 44% who said outmoded hardware negatively impacted uptime in 2014
  • Reliability continues to decline for the fifth year in a row on the HP ProLiant and Oracle’s SPARC & x86 hardware and Solaris OS. Reliability on the Oracle platforms declined slightly mainly due to aging. Many Oracle hardware customers are eschewing upgrades, opting instead to migrate to rival platforms.
  • Some 16% of Oracle customers rated service & support as Poor or Unsatisfactory. Dissatisfaction with Oracle licensing and pricing policies remains consistently high for the last three years.
  • Only 1% of Cisco, 1% of Dell, 1% of IBM and Lenovo, 3% of HP, 3% of Fujitsu and 4% of Toshiba users gave those vendors “Poor” or “Unsatisfactory” customer support ratings.

…

IBM, Lenovo Servers Deliver Top Reliability, Cisco UCS, HPE Integrity GainRead More »

IBM, Lenovo Servers Deliver Top Reliability, Cisco UCS, HPE Integrity Gain Read More »

RizePoint Emerges as Market Leader in Audit, Compliance and BI Market

Laura's Insights ITIC Blog / By

Protecting and maintaining brand reputation is essential for any company. As a result, it is essential for enterprises to proactively monitor and manage all activities- operational and experiential – that influence a consumer’s overall brand experience. Ignorance involving any aspect of business operations will result in ongoing, significant consequences. It will damage a corporation’s reputation; adversely impact customers; result in operational inefficiencies, business losses and potential litigation; and even criminal penalties. It also raises the corporation’s risk of non-compliance with crucial local, state, federal and international industry regulations.

This is especially true for firms in fast-paced, competitive and highly regulated industries, including but not limited to the food, hospitality, hotel, restaurant, retail and transportation vertical markets. Typically, these organizations have dozens, hundreds or even thousands of stores, restaurants and hotels located in multiple, geographically remote locations. They must collect, aggregate and analyze a veritable data deluge in real-time. And they must respond proactively and take preventative measures to correct issues as they arise. Organizations that do business across multiple states and internationally, face other challenges. They must synchronize and integrate processes and data across the entire enterprise. Businesses must also ensure that every restaurant, hotel or retail store in the chain, achieves and maintains compliance with a long list of complex standards, health and safety laws.

ITIC’s research indicates that companies across a wide range of industries are deploying a new class of Quality Experience Management software. These solutions let businesses access the latest information on daily operations, policies, procedures and safety mechanisms in an automated fashion. They also let companies take preventative and remedial action irrespective of time, distance or physical location.

Quality Experience Management software with built-in Business Intelligence tools can deliver immediate and long-term benefits and protect the corporate brand. ITIC’s customer-based research shows that RizePoint, based in Salt Lake City, UT – with 20 years’ experience in audit compliance monitoring, reporting and correction – is the clear market leader. Its software delivers brand protection and risk mitigation with mobile and cloud capabilities, increasing efficiency and productivity. …

RizePoint Emerges as Market Leader in Audit, Compliance and BI MarketRead More »

RizePoint Emerges as Market Leader in Audit, Compliance and BI Market Read More »

Hourly Downtime Tops $300K for 81% of Firms; 33% of Enterprises Say Downtime Costs >$1M

2017, ITIC Reports & Surveys / By

The cost of downtime continues to increase as do the business risks. An 81% majority of organizations now require a minimum of 99.99% availability. This is the equivalent of 52 minutes of unplanned outages related to downtime for mission critical systems and applications or ,just 4.33 minutes of unplanned monthly outage for servers, applications and networks.                                         

Over 98% of large enterprises with more than 1,000 employees say that on average, a single hour of downtime per year costs their company over $100,000, while an 81% of organizations report that the cost exceeds $300,000. Even more significantly: three in 10 enterprises – 33% – indicate that hourly downtime costs their firms $1 million or more (See Exhibit 1). It’s important to note that these statistics represent the “average” hourly cost of downtime.  In a worst case scenario – if any device or application becomes unavailable for any reason the monetary losses to the organization can reach millions per minute. Devices, applications and networks can become unavailable for myriad reasons. These include: natural and man-made catastrophes; faulty hardware; bugs in the application; security flaws or hacks and human error. Business-related issues, such as a Regulatory Compliance related inspection or litigation, can also force the organization to shutter its operations. For whatever the reason, when the network and its systems are unavailable, productivity grinds to a halt and business ceases.

Highly regulated vertical industries like Banking and Finance, Food, Government, Healthcare, Hospitality, Hotels, Manufacturing, Media and Communications, Retail, Transportation and Utilities must also factor in the potential losses related to litigation as well as civil penalties stemming from organizations’ failure to meet Service Level Agreements (SLAs) or Compliance Regulations. Moreover, for a select three percent of organizations, whose businesses are based on high level data transactions, like banks and stock exchanges, online retail sales or even utility firms, losses may be calculated in millions of dollars per minute. …

Hourly Downtime Tops $300K for 81% of Firms; 33% of Enterprises Say Downtime Costs >$1MRead More »

Hourly Downtime Tops $300K for 81% of Firms; 33% of Enterprises Say Downtime Costs >$1M Read More »

Q & A: Stu Sjouwerman, CEO and Founder KnowBe4 Talks WannaCry Ransomware & Cyber Security

Q&A with Industry Leaders / By

ITIC’s coverage areas continue to expand and evolve based on your feedback. We will now feature Q&As with industry luminaries and experts discussing hot industry trends and technologies.

Longtime security professional, Stu Sjouwerman is the founder and CEO of KnowBe4.com a “New-school” IT security firm based in Tampa, Florida. It specializes in on-demand Internet Security Awareness Training (ISAT). The company’s goal is to enable organizations to quickly solve the increasingly urgent security problem of social engineering and avoid attacks before they occur. Sjouwerman also publishes an Electronic newsletter called Cyberheist News.

Prior to founding KnowBe4.com, Sjouwerman was president, CEO and founder of Sunbelt Software – now ThreatTrack Software which makes the VIPRE security package, originally developed by Sjouwerman and his team at Sunbelt Software. For 17 years he was also the editor of the popular WServerNews electronic newsletter which had a worldwide distribution of 400,000.  ITIC recently sat down and interviewed Sjouwerman about security threats, how companies can defend themselves and avoid common mistakes.

ITIC: Tell us about KnowBe4:

Stu Sjouwerman: We are the “new school” or next generation security awareness training. Old style security tactics and training don’t cut it anymore. In the Digital Age of sophisticated and dangerous Ransomware and increasingly dangerous and prolific Cyber attacks, it’s not enough to follow dos and don’ts. KnowBe4 offers training and advice to assist businesses in combating the latest threats. For example, we will perform fully automated simulated phishing attacks. This lets corporations identify who the culprits are in advance of an attack. It’s proactive and preventive. We train people to be well aware of all of the latest threats from Ransomware to Internet of Things (IoT)-based Denial of Service (DDoS) attacks to phishing attacks that are out there. Our main focus is on phishing attacks but it’s not our only focus.

ITIC: Ransomware attacks are happening with alarming frequency and the Wanna Cry attack on Friday, May 12th was the worst yet. To date it’s infected corporations in 150 countries and over 200,000 machines worldwide. Surprisingly, Security firms have stepped in with fixes and sound advice, but the threat of Wanna Cry and other Ransomware attacks still persists. What’s KnowBe4’s position? …

Q & A: Stu Sjouwerman, CEO and Founder KnowBe4 Talks WannaCry Ransomware & Cyber SecurityRead More »

Q & A: Stu Sjouwerman, CEO and Founder KnowBe4 Talks WannaCry Ransomware & Cyber Security Read More »

Cyber Security in the Digital Age: Be Afraid, Be Very Afraid

Laura's Insights ITIC Blog / By

“We have met the enemy and it is us.”

This quote aptly describes the current state of security and cyber security.

End users now arguably pose a bigger immediate and ongoing threat to the cyber security of consumer and corporate devices, applications and networks.

Those are the findings of ITIC’s latest 2017 Security Survey which found that 80% of 650 corporate respondents said that end user carelessness and failure to implement and install security on their BYOD and mobile devices are more dangerous than targeted hacks and rogue code.

That said, the organizations which ranged from SMBs with 25 users to large enterprises with over 10,000 employees, are painfully aware of the threat posed by Ransomware, Bots, Phishing scams, Trojans, Viruses, other types of malware and even targeted corporate espionage, are all capable and culpable of wreaking havoc.

Cyber security and protecting corporate and consumer assets and will always be, a 50-50 proposition. End users and IT administrators, own 50% of the responsibility to secure their devices and adhere to safe computing practices. For starters, this means getting security training and actually installing and utilizing security mechanisms. Too often, corporate employees and consumers disable security safeguards because of usability issues. Similarly, security vendors bear 50% of the responsibility to incorporate strong security mechanisms into their products. The onus is also on vendors to provide businesses and consumers with regular updates. Transparency is also a must for the entire vendor community; they must respond quickly, acknowledge security flaws when they occur and quickly move to deliver guidance and release fixes when bugs or glitches are discovered. …

Cyber Security in the Digital Age: Be Afraid, Be Very AfraidRead More »

Cyber Security in the Digital Age: Be Afraid, Be Very Afraid Read More »

Q & A: Mike Flannagan, VP & GM, Cisco’s Data & Analytics Group

Q&A with Industry Leaders / By

ITIC’s coverage areas continue to expand and evolve based on your feedback. We will now feature Q&As with industry luminaries and experts discussing hot industry trends and technologies.

Cisco is one of the preeminent high technology companies and a market leader in networking for the last three decades. Cisco’s technologies and market strategies continue to evolve along with those of the overarching high tech industry and its expanding customer base. Cisco is expanding its presence beyond networking and becoming a driving force in The Internet of Things (IoT) and Data Analytics. Michael Flannagan is Vice President and General Manager of Cisco’s Data & Analytics Group. He is responsible for the company’s data and analytics strategy, and leads multiple software business units. This includes: Cisco’s Data Virtualization Business Unit; Cisco’s Analytics Business Unit and Cisco’s ServiceGrid Business Unit and Cisco’s Energy Management Business Unit. ITIC Principal Analyst spoke to Flannagan in-depth about Cisco’s recent analytics acquisitions and the increasingly prominent role analytics will play in Cisco’s products and strategy.

Laura DiDio, Cisco is upping its game with IoT Edge Analytics/Data Analytics, the acquisition of ParStream and its recent partnership with IBM to incorporate Watson’s cognitive computing and AI capabilities onto Cisco edge routers. Can you provide us with insight into the tangible positive impact that IoT Analytics is having both in the data center and at the Edge in terms of business and technical advantages – e.g. performance gains, positive impact on manpower and device resources, cost savings, driving top line revenue, lowering TCO, accelerating ROI and also helping to increase reliability and mitigate risk? …

Q & A: Mike Flannagan, VP & GM, Cisco’s Data & Analytics GroupRead More »

Q & A: Mike Flannagan, VP & GM, Cisco’s Data & Analytics Group Read More »

Cost of Hourly Downtime Soars: 81% of Enterprises Say it Exceeds $300K On Average

2016, ITIC Reports & Surveys / By

The only good downtime is no downtime.

ITIC’s latest survey data finds that 98% of organizations say a single hour of downtime costs over $100,000; 81% of respondents indicated that 60 minutes of downtime costs their business over $300,000. And a record one-third or 33% of enterprises report that one hour of downtime costs their firms $1 million to over $5 million.

For the fourth straight year, ITIC’s independent survey data indicates that the cost of hourly downtime has increased. The average cost of a single hour of unplanned downtime has risen by 25% to 30% rising since 2008 when ITIC first began tracking these figures.

In ITIC’s 2013 – 2014 survey, just three years ago, 95% of respondents indicated that a single hour of downtime cost their company $100,000.  However, just over 50% said the cost exceeded $300,000 and only one in 10 enterprises reported hourly downtime costs their firms $1million or more. In ITIC’s latest poll three-in-10 businesses or 33% of survey respondents said that hourly downtime costs top $1 million or even $5 million.

Keep in mind that these are “average” hourly downtime costs. In certain use case scenarios — such as the financial services industry or stock transactions the downtime costs can conceivably exceed millions per minute. Additionally, an outage that occur in peak usage hours may also cost the business more than the average figures cited here. …

Cost of Hourly Downtime Soars: 81% of Enterprises Say it Exceeds $300K On AverageRead More »

Cost of Hourly Downtime Soars: 81% of Enterprises Say it Exceeds $300K On Average Read More »

IBM z13s Delivers Power, Performance, Fault Tolerant Reliability and Security for Hybrid Clouds

2016, ITIC Reports & Surveys / By

Security. Reliability. Performance. Analytics. Services.

These are the most crucial considerations for corporate enterprises in choosing a hardware platform. The underlying server hardware functions as the foundational element for the business’ entire infrastructure and interconnected environment. Today’s 21st century Digital Age networks are characterized by increasingly demand-intensive workloads; the need to use Big Data analytics to analyze and interpret the massive volumes and variety of data to make proactive decisions and keep the business competitive. Security is a top priority. It’s absolutely essential to safeguard sensitive data and Intellectual Property (IP) from sophisticated, organized external hackers and defend against threats posed by internal employees.

The latest IBM z13s enterprise server delivers embedded security, state-of-the-art analytics and unparalleled reliability, performance and throughput. It is fine tuned for hybrid cloud environments. And it’s especially useful as a secure foundational element in Internet of Things (IoT) deployments. The newly announced, z13s is highly robust: it supports the most compute-intensive workloads in hybrid cloud and on-premises environments. The newest member of the z Systems family, the z13s, incorporates advanced, embedded cryptography features in the hardware that allow it to encrypt and decrypt data twice as fast as previous generations, with no reduction in transactional throughput owing to the updated cryptographic coprocessor for every chip core and tamper-resistant hardware-accelerated cryptographic coprocessor cards. …

IBM z13s Delivers Power, Performance, Fault Tolerant Reliability and Security for Hybrid CloudsRead More »

IBM z13s Delivers Power, Performance, Fault Tolerant Reliability and Security for Hybrid Clouds Read More »

IBM, Lenovo Top ITIC 2016 Reliability Poll; Cisco Comes on Strong

2016, ITIC Reports & Surveys / By

IBM Power Systems Servers Most Reliable for Seventh Straight Year; Lenovo x86 Servers Deliver Highest Uptime/Availability among all Intel x86-based Systems; Cisco UCS Stays Strong; Dell Reliability Ratchets Up; Intel Xeon Processor E7 v3 chips incorporate advanced analytics; significantly boost reliability of x86-based servers

In 2016 and beyond, infrastructure reliability is more essential than ever.

The overall health of network operations, applications, management and security functions all depend on the core foundational elements: server hardware, server operating systems and virtualization to deliver high availability, robust management and solid security. The reliability of the server, server OS and virtualization platforms are the cornerstones of the entire network infrastructure. The individual and collective reliability of these platforms have a direct, immediate and long lasting impact on daily operations and business results. For the seventh year in a row, corporate enterprise users said IBM server hardware delivered the highest levels of reliability/uptime among 14 server hardware and 11 different server hardware virtualization platforms. A 61% majority of IBM Power Systems servers and Lenovo System x servers achieved “five nines” or 99.999% availability – the equivalent of 5.25 minutes of unplanned per server /per annum downtime compared to 46% of Hewlett-Packard servers and 40% of Oracle server hardware. …

IBM, Lenovo Top ITIC 2016 Reliability Poll; Cisco Comes on StrongRead More »

IBM, Lenovo Top ITIC 2016 Reliability Poll; Cisco Comes on Strong Read More »

Why the Gaming Industry is a “Target Rich Environment” for DDoS Security Hacks

Guest Blog / By

ITIC’s coverage areas continue to expand and evolve based on your feedback. Our Website content is growing as well. We will now feature content industry expert “Guest Bloggers.” Debbie Fletcher examines DDoS hacks on popular games.

***

By Debbie Fletcher

Ask any gamer; timing is everything. Even the smallest disruption in gameplay can be a virtual disaster in a heated competition.

Hackers understand the fragility of these networks, and they are willing to manipulate them for their own gain. Read on to find out DDoS is getting in the game, and how it is disrupting some of the most active and profitable networks in the world. …

Why the Gaming Industry is a “Target Rich Environment” for DDoS Security HacksRead More »

Why the Gaming Industry is a “Target Rich Environment” for DDoS Security Hacks Read More »

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